Client Feedback Privacy Notice.
Last updated: 07/10/26.
This notice explains how e50K Strategic Advisory Limited uses the personal information we collect through our client feedback survey, and what you can expect us to do with it.
Contact details
Data Protection Officer
e50K Strategic Advisory Limited (company number 13749739)
Email: quincey.ankrett@e50k.org.uk
Post: Office 12, Bentalls Shopping Centre, Maldon, Essex, CM9 4GD
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
Names and contact details
Occupation
Details of the e50K programme and services your organisation received
Information relating to compliments or complaints
The date and time you completed the survey
We collect or use the following personal information for information updates or marketing purposes:
Names and contact details
Marketing preferences
Purchase or account history
Your job title, organisation name and logo, any testimonial you give us, and the name and email of anyone you ask us to send wording to for approval.
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We ask for your feedback so we can learn what worked and what didn’t, improve the services we give you and other clients, and show the difference our work makes. We ask for your name, job title and organisation so we can link your feedback to the right programme and follow up with you on anything you raise, such as a concern about our work. Most questions about outcomes are optional, and you can leave out anything you consider commercially sensitive. We have weighed this against the impact on you. You are a business contact giving feedback on work we did together, so you would reasonably expect us to ask. The risk to you is low: your answers are seen only by the e50K team, kept for 3 years after your programme ends, and never published without your consent. You can object at any time by contacting us, and we will stop using your information for this purpose.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
We will not publish anything until the approver you name has agreed the final wording.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
If you ask us to send the wording of a quote or case study to a colleague for approval, we use their name and email address only to contact them about that approval. This protects them and your organisation by making sure nothing is published without the right person’s agreement. We have weighed this against the impact on your colleague. They are a business contact being asked to review wording on behalf of their organisation, so they would reasonably expect to be contacted. The risk to them is low: we use their details for nothing else, we tell them how we got their details when we first contact them, and we delete their details once the wording is approved. They can object at any time by contacting us.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
Directly from you
From a colleague at your organisation, if they name you in our client feedback survey as the person to approve wording before we publish it.
How long we keep information
We keep your survey answers for 3 years after your programme ends. If you give us a colleague’s details to approve published wording, we delete them once the wording is approved. If you agree to us publishing a quote or case study, we keep it and the record of your agreement for as long as we use it, and for 1 year after we stop. After these periods we delete your information, or remove anything that identifies you so it can only be used for overall statistics.
Who we share information with
Data processors
Microsoft (Microsoft 365)
This data processor does the following activities for us: Microsoft provides the online tools we use to run our client feedback survey. It hosts the survey form (Microsoft Forms), stores the responses and the spreadsheet we review them in (Excel, OneDrive and SharePoint), and provides our email, which we use to follow up with you and to send wording for approval. Microsoft only uses the data to provide these services to us and does not use it for advertising or profiling.
Others we share personal information with
Organisations we’re legally obliged to share personal information with
Publicly on our website, social media or other marketing and information media
Third parties:
Organisations we are bidding to work with, when we include an approved quote or case study in a proposal.
Sharing information outside the UK
Where necessary, our data processors will share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: Microsoft
Category of recipient: Cloud software and data storage provider
Country the personal information is sent to: European Economic Area (Microsoft’s European data centres)
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)
Organisation name: Microsoft
Category of recipient: Cloud software and data storage provider
Country the personal information is sent to: United States
How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: quincey.ankrett@e50k.org.uk
Post: Office 12, Bentalls Shopping Centre, Maldon, Essex, CM9 4GD
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
ICO Head Office
4th Floor, No.3 Circle Square
5 Hawkshaw Street
Manchester
M1 7BL
Helpline number: 0303 123 1113